Privacy Policy

Effective Date: September 5, 2025

Urban Gyro & Chicken (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ugcplatters.com and use our online services.

1. Information We Collect

Personal Information:

We may collect personal information that you voluntarily provide to us when you place an order, leave a review, or contact us. This may include:

Name
Email address
Phone number
Delivery address
Payment information (processed securely by our payment provider)

Non-Personal Information:

We may collect non-personal information automatically when you visit our website, such as:

IP address
Browser type
Device information
Pages visited and time spent on our site
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your order or inquiries
Improve our website and services
Send you updates, promotions, or marketing communications (you may opt out at any time)
Monitor and analyze usage and trends to improve user experience
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers (such as payment processors and delivery partners) to fulfill your orders
Third-party platforms for analytics and marketing (e.g., Google Analytics)
Law enforcement or government agencies if required by law

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Choices

You may opt out of marketing emails by following the unsubscribe link in our communications.
You can disable cookies in your browser settings, but some features of our site may not function properly.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Opt-In and Opt-Out for Email and SMS Communications

Opt-In:

By providing your email address and/or phone number on our website, you expressly consent (“opt-in”) to receive marketing and transactional communications from Urban Gyro & Chicken via email and SMS. This may include order updates, promotions, special offers, and other relevant information. You will only receive SMS messages if you have provided your mobile number and agreed to receive such communications.

Opt-Out:

You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link included in our emails.

To opt out of SMS communications, reply “STOP” to any SMS message you receive from us. You may also contact us at [email protected] or (801) 232-9669 to request removal from our email or SMS lists.